FAQs

1. How can I contact you?

You can reach us by email at officialluxease@gmail.com. We strive to respond to all inquiries within 24 hours.

2. Where are your products shipped from?

Our products are sourced from various suppliers and are shipped from multiple locations, primarily within the United States and Europe, to ensure timely delivery to our customers.

3. Can I get a refund on my products?

Yes, we have a 30-day return policy. If you are not satisfied with your purchase, you can request a return within 30 days of receiving your item.

4. What is your 30-day refund policy?

Our 30-day refund policy allows you to return items for a full refund if they are in their original condition. To initiate a return, please contact us at officialluxease@gmail.com.

5. Are there any exceptions to the return policy?

Certain items, such as perishable goods, custom products, and personal care items, are non-returnable. Please review our policy for a complete list of exceptions.

6. How long does it take to process a refund?

Once we receive and inspect your return, we will notify you of the approval status. If approved, refunds are processed to your original payment method within 10 business days.

7. Can I exchange my product?

We do not offer direct exchanges. The fastest way to obtain a different item is to return the original product and place a new order once the return is accepted.

8. Do you ship internationally?

Yes, we offer international shipping. Please note that shipping times and costs may vary based on the destination.

9. What should I do if my item is damaged or defective?

If you receive a damaged or defective item, please contact us immediately at officialluxease@gmail.com so we can address the issue promptly.

10. How can I track my order?

Once your order has shipped, you will receive a confirmation email with tracking information. You can use this information to monitor the status of your shipment.